To gain a career position that will allow the use of my people skills, require personal challenge and growth, provide opportunity to progress in a computer related industry, and to assist others in their progression.
SUMMARY OF QUALIFICATIONS:
Experience in Management and Supervisory positions · Strong knowledge and understanding of customer service · Work well in stressful situations · Friendly, personable and easy to work with · Skilled at program training, building customer satisfaction, public relations, and broadening public and employee trust and understanding · Experienced in building and installing computer hardware systems and components · Extensive knowledge supporting, installing and configuring many computer operating systems including Linux, Solaris, MS Windows, MacOSX, IRIX, AIX, and Novell · Familiar with various operating systems, applications and utilities including Linux, Sun/Solaris, SGI/Irix, IBM/AIX, DOS, Windows3.1 through Windows XP, MS Office, TCP/IP, NIS (YP), DNS, NFS, DHCP, sendmail, autofs, c-shell, Bourne shell, PERL, Majordomo, Corporate Time, Veritas Volume Manager, Filesysetm and NetBackup and various animation packages · An excellent listener - eager to learn and improve · Fluent in Spanish (speaking, reading and writing)
|THE WALT DISNEY COMPANY||February 2004 - PRESENT|
Systems Administrator Senior -- Feb 2004 - Present:
Install, configure and maintain operating system on UNIX servers; Install and configure all applications requiring root privileges; Maintain system patch levels and basic security; Provide critical client support; Research and resolve server issues; Provide guidance for system activities;
|WALT DISNEY FEATURE ANIMATION||1997 - January 2004|
UNIX Systems Administrator -- Nov 1998 - Jan 2004:
Provide second tier of support to Technical Support Engineers; Work with hardware and software vendors to resolve system issues; Implement new tools and procedures to better support end users and productions; Headed up Feature Animation Y2K project at systems level supervising testing and progress of each involved department; Manage protection backups for Feature Animation California; Supported protection backups world-wide; Work heavily in testing and analysis of alternate computer platforms for Feature Animation. Work with other departments to improve processes through sharing experience, developing tools, etc. Provide supervision to technical support, hardware, software and other departments as applied to computer systems.
Technical Support Engineer -- July 1997 - Nov 1998:
Provide front line support to Feature Animation employees ranging from administration to animators; Support in-house software as well as third party animation packages; Assisted other Technical Support Engineers in resolving more technical issues including many systems administration tasks; Managed team web site; Produced tools and procedures for the team to help facilitate our job.
ROCKETDYNE DIVISION OF BOEING
April 1997 - July 1997
Helpdesk Support Specialist:
Provide technical assistance for users of UNIX, PC and Mac systems. Implemented on-line documentation program to assist department in quicker resolution of problems. Acted as second tier of support to other support specialists.
September 1993 - March 1997
Provide backup systems administration to in-house staff and systems administration support to world wide customer base; Establish and maintain company presence on the Internet including programming HTML; Provide telephone support for comprehensive package along with many third party programs; Travel the nation to provide on-site training of in-house software and resolve problems with difficult customers; Minor programming tasks; Support and train in-house staff; Provide hardware and software assistance for UNIX, Novell, Windows networks to both customers and in-house staff.
TRAINING and CERTIFICATIONS:
|RedHat Certified Engineer||2002|
Completed and passed the RedHat Certified Engineer (RHCE) exam demonstrating competencies in practical application and troubleshooting of RedHat Linux systems.
|Mac OSX Systems Administration||2002|
Completed the Certification course learning advanced configuration, management and troubleshooting of Mac OSX systems.
|Mac OSX Basics||2002|
Completed the Certification course learning installation and basic configuration of Mac OSX systems.
|UNIX Systems Administration||1999|
Completed UNIX Systems Administration certification course at California State University Northridge covering basic UNIX systems administration principles.
Completed training in creating reports using various existing database files.
|Chrysler Management Schools||1990 and 1992|
Training centered on achieving customer satisfaction, identifying and dealing with customer profiles, managing stress and implementing needed changes within the company.
Conference was centered in identifying the customers needs (real and perceived) and assuring customer satisfaction.
* References furnished upon request.